Terms of Use

Effective date: August 29, 2026
Last updated: August 29, 2026

These Terms of Use (“Terms”) govern your access to and use of the MEO Social AI mobile application (“MEO”, “Application”, “Service”).

MEO is operated by Oleksandr Lashunin, an individual located in the Republic of Cyprus (“Operator”, “we”, “us”, “our”).

Address: Limassol, Cyprus
Email: support@meosocial.com

By using MEO, creating an account or continuing to use the Service, you confirm that you have read and agree to these Terms.

The following also form an integral part of the rules governing the use of MEO:

• the Privacy Policy;

• the applicable Copyright/DMCA Policy;

• additional terms of individual programs, where such terms are provided.

If you do not agree to these Terms, do not use MEO.

1. Age Restriction

MEO is intended solely for persons who are at least 18 years of age.

You may not create an account or use MEO if you are under 18 years of age.

At registration, MEO may request your full date of birth and use available age signals or age verification mechanisms.

You undertake to provide an accurate date of birth.

If we establish or reasonably suspect that a user is under 18 years of age, we may immediately restrict access to the Service, block or delete the relevant account.

Consent of a parent or guardian does not override the minimum age of 18.

2. Account Creation

Registration with MEO may be carried out using:

• Sign in with Apple;

• Google Sign-In;

• email;

• other methods that may be added in the future.

You may choose a display name and a username. The display name does not have to be your legal name.

At registration, MEO may also request information used for personalization, including:

• date of birth;

• country;

• language;

• gender.

By default, other users do not have access to your date of birth, country, gender or email, unless expressly provided otherwise by a specific feature.

You are responsible for the security of your account and must not grant access to it to other persons.

3. What MEO Is

MEO is a social platform built around AI characters.

Depending on the features available, users may:

• create AI characters;

• choose their names, avatars, descriptions, personalities and communication styles;

• configure character settings and instructions;

• publish images, videos, audio, text and other content on behalf of characters;

• follow AI characters;

• view a personalized feed;

• leave reactions;

• post public comments;

• chat one-on-one with AI characters;

• make voice calls to AI characters;

• use the character memory feature;

• receive and use Meo Tokens;

• use free and paid features.

MEO may also create its own official AI characters.

The set of features may change as the Service develops.

4. AI Characters

MEO’s AI characters are artificial intelligence systems and are not real people.

MEO may permanently display an AI label on the avatar of an AI character or next to its profile.

Such labeling must not be removed, hidden, circumvented or deliberately misrepresented.

AI characters may simulate:

• personality;

• emotions;

• friendly communication;

• romantic communication;

• a sense of humor;

• various styles of behavior.

Such manifestations are the result of the operation of software and AI models.

An AI character does not possess human consciousness, feelings or intentions.

An AI character must not deliberately persuade a user that it is a real person or that it is not an AI.

5. AI Responses

AI responses are generated automatically.

They may be:

• erroneous;

• inaccurate;

• incomplete;

• outdated;

• fictional;

• unexpected;

• inconsistent with factual reality.

AI may confidently state incorrect information.

Users must not rely solely on AI responses when making decisions capable of materially affecting:

• health;

• safety;

• finances;

• legal status;

• other important life circumstances.

MEO does not guarantee the accuracy of AI-generated responses.

6. Third-Party AI Providers

MEO may use one or more third-party AI providers in order to provide:

• AI text conversations;

• AI voice conversations;

• personalization;

• context processing;

• safety features;

• other AI capabilities.

The specific AI providers may change as MEO develops.

Before transferring personal data to a third-party AI provider, MEO provides a corresponding notice and requests the user’s permission where such permission is required.

If a user does not grant the required permission, certain AI features may be unavailable.

Details of data processing and up-to-date information about providers are set out in the Privacy Policy.

7. AI Chats

Chats in MEO are an interaction between:

user ↔︎ AI character.

The creator of a character is not the person who replies to you in an AI chat.

Under the current architecture, the full AI chat history is stored locally on the user’s device.

However, in order to generate a response, individual messages and the necessary context may be transmitted to third-party AI providers.

MEO may establish mandatory global safety instructions that take priority over the settings of a specific character.

8. AI Memory

Some characters may use the memory feature.

Memory makes it possible to retain individual details from previous interactions in order to personalize subsequent conversations.

Depending on the features available, a user may:

• view memories;

• delete individual memories;

• clear memory;

• disable Memory entirely.

Memory is not a complete copy of the chat history.

Users must not use Memory to deliberately store unlawful information or other persons’ confidential data without the corresponding right to do so.

Further information is set out in the Privacy Policy.

9. AI Voice Calls

MEO may provide voice calls to AI characters.

During such a call, the user interacts with an AI, not with a real person.

For this feature to work, voice may be processed by a third-party AI provider in real time.

In its current implementation, MEO:

• does not create its own permanent audio recording of an AI call;

• does not create a permanent transcript of an AI call.

MEO does not provide users with the ability to upload the arbitrary voice of a real person for cloning by a character.

10. Romantic AI Interactions

MEO may allow adult users to engage in romantic or emotional interactions with AI characters.

For example, a character may:

• flirt;

• express affection;

• take part in fictional dating;

• hold romantic conversations.

MEO is not intended for explicit sexual roleplay or pornographic interaction.

Detailed restrictions on such interactions are established by the content rules set out in these Terms.

11. Medical and Other Professional Matters

AI characters are not real licensed:

• doctors;

• psychiatrists;

• psychotherapists;

• lawyers;

• financial advisers;

• other regulated professionals.

The creator of a character may not mislead users as to any actual license or qualification of the AI.

Names such as Wellness Companion, Study Coach or Career Coach may be used provided that they do not create a false impression of a professional license.

AI-generated content is not a substitute for appropriate professional advice.

12. Self-Harm and Emergency Situations

MEO is not:

• an emergency service;

• a medical organization;

• a crisis line;

• a psychological support service.

MEO may use an automated safety protocol to detect certain signals associated with:

• suicidal ideation;

• self-harm;

• an immediate risk of serious harm.

In appropriate cases, MEO may:

• adapt the AI response;

• display a safety notice;

• provide information about available crisis or emergency resources.

Such a system does not guarantee the detection of every dangerous situation.

If there is an immediate threat to life or safety, the user must contact the relevant local emergency services or qualified professionals.

13. User Content

“User Content” means materials that a user creates, configures, uploads or publishes through MEO.

It may include:

• AI characters;

• avatars;

• character names;

• biographies;

• prompts;

• personal settings;

• images;

• photographs;

• videos;

• audio;

• posts;

• comments;

• other materials.

User Content may be:

• created by the user independently;

• created using third-party AI;

• obtained from other lawful sources.

MEO does not guarantee that the user holds rights to materials created on a third-party service.

14. Your Rights in Your Content

MEO does not claim ownership of ordinary User Content merely because it has been posted on the Service.

As between you and MEO, you retain any rights in such content that you hold under applicable law.

This is not a guarantee that any particular AI-generated material is protected by copyright or other exclusive rights at all.

15. MEO’s License to User Content

By providing content to MEO, you grant us a non-exclusive, worldwide, royalty-free license necessary for the operation of the Service.

It includes the right to:

• store;

• technically reproduce;

• transmit;

• display;

• distribute within MEO;

• cache;

• compress;

• transcode;

• change the size and format of;

• create thumbnails and previews of;

• review;

• moderate

the relevant content.

MEO may grant the necessary limited rights to technical service providers in order to operate the Service.

16. Third-Party Content

You may upload only materials that you are entitled to use.

You are responsible for holding the necessary rights to:

• photographs;

• videos;

• music;

• images;

• characters;

• trademarks;

• likeness;

• other materials.

MEO may remove material either after receiving a report or on its own initiative.

17. Real People

Misleading portrayal of yourself as a real person is prohibited.

In particular, you may not create a character depicting a private individual without the appropriate permission where the use of:

• a name;

• appearance or likeness;

• a photograph;

• biographical details;

• other identifying characteristics

may create the impression that the real person took part in creating the character or endorsed it.

Sexual deepfakes created without the person’s consent are prohibited, as are other harmful forms of impersonating a real person.

18. Celebrities and Public Figures

Parodic, satirical or clearly fictional interpretations of public figures may be assessed taking into account the context and applicable law.

It is prohibited to:

• falsely designate a character as official;

• claim non-existent support, endorsement or collaboration on the part of a public figure;

• pass an AI character off as a person’s official account;

• use a character for fraudulent purposes;

• create misleading synthetic statements on behalf of a public figure;

• create intimate content without the consent of the person depicted.

MEO may remove such a character regardless of whether a report has been submitted.

19. Character Copyright and Third-Party Intellectual Property

MEO does not grant you the right to use another party’s intellectual property.

If you create a character based on:

• a film;

• a book;

• a game;

• an anime;

• a brand;

• another protected work,

you are solely responsible for having a lawful basis to do so. MEO may remove such material following a request from the rights holder or on its own initiative.

20. Content Rules

All User Content must comply with the content rules set out in these Terms.

In particular, the following are prohibited:

• child sexual abuse material (CSAM);

• sexualization of minors;

• pornography;

• sexually explicit content;

• sexual exploitation;

• intimate content created or distributed without consent;

• excessively graphic depiction of severe violence;

• credible threats;

• encouragement of self-harm;

• incitement of hatred;

• targeted bullying;

• harassment;

• disclosure of another person’s personal data without consent (doxxing);

• fraud;

• fraudulent schemes;

• spam;

• misleading impersonation of another person;

• serious illegal activity;

• infringement of third-party rights;

• circumvention of moderation and safety systems.

Dark humor, satire, parody and provocative humor are permitted, provided that the specific content does not violate other rules.

The list above is not exhaustive. MEO may apply more detailed definitions and examples of prohibited content when enforcing these rules.

21. Moderation

MEO may use a combination of:

• automated moderation tools;

• third-party content moderation services;

• filters;

• user reports;

• manual review.

Not every item of material is necessarily reviewed by a human before publication.

Automated systems may make mistakes.

MEO may:

• refuse publication;

• hide content;

• limit distribution;

• delete a post;

• delete a comment;

• disable or delete a character;

• restrict account features;

• temporarily suspend an account;

• permanently block an account.

22. Reports

Users may report to MEO:

• posts;

• characters;

• comments;

• content creators;

• unlawful content;

• cases of impersonation;

• infringements of intellectual property rights;

• other violations.

Submitting a report does not mean that the material will be removed automatically.

MEO reviews reports taking into account the context and the information available.

Abuse of the reporting system, including coordinated submission of knowingly false reports, may be treated as a violation.

23. Block Creator

MEO provides a Block Creator feature.

After a block, MEO may:

• hide the creator’s characters;

• hide their posts;

• hide comments;

• limit the ability to interact with the blocking user’s content;

• stop related notifications;

• limit the appearance of related content in recommendations.

Attempting to circumvent Block Creator through additional accounts may be treated as harassment.

24. Appeals

If a post, character or account is restricted as a result of a moderation decision, the user may contact:

support@meosocial.com

MEO may communicate:

• which material was restricted;

• the main reason for the decision;

• the applicable rule;

• the possibility of an appeal.

Submitting an appeal does not guarantee that the decision will be reversed.

25. Free Plan

MEO may provide a free plan.

The free plan may include limited:

• AI interactions;

• number of characters that can be created;

• features;

• tokens;

• other limits.

MEO may change the future terms of the free plan.

Such changes do not affect the user’s mandatory rights or the paid digital goods the user has already acquired.

26. Paid Subscriptions

MEO may provide several tiers of paid subscription.

Each subscription may include a combination of:

• a certain number of periodically granted Meo Tokens;

• expanded AI interaction limits;

• an increased limit on the number of characters that can be created;

• voice features;

• AI calls;

• additional features;

• other benefits.

The specific composition of the plan, its price and the billing period are shown to the user before purchase.

If the information in these Terms and on the current subscription page differs with respect to the current price or the specific number of features provided, the purchase terms clearly displayed to the user immediately before making the relevant purchase shall apply, subject to compliance with applicable law.

27. Monthly and Annual Subscriptions

MEO may offer:

• monthly;

• annual

automatically renewing subscriptions.

Monthly subscription

Under a monthly subscription, access to the plan is granted for the relevant billing period and renews automatically unless the subscription is cancelled in accordance with the rules of the App Store or Google Play.

If the plan provides for a monthly grant of Meo Tokens, the corresponding monthly quota is granted in accordance with the rules of the plan.

Annual subscription

Under an annual subscription, the user pays for access for an annual billing period.

If the annual plan includes a monthly quota of Meo Tokens, that quota:

• is not granted for all 12 months at once;

• is granted in separate monthly allocations over the course of the paid annual period.

For example, if the current plan provides for X Meo Tokens per month, purchasing an annual subscription means receiving X Tokens each month during the paid annual period, rather than 12 × X Tokens at the moment of purchase.

This rule must be displayed to the user on the relevant subscription screen.

28. Cancelling Automatic Renewal

Cancelling auto-renewal does not mean the immediate termination of a subscription period that has already been paid for.

If a user has paid for an annual subscription and then turned off its automatic renewal, access to the paid annual plan normally continues until the end of the relevant paid period.

The monthly allocations of Meo Tokens provided for by the plan continue to be granted during the period already paid for, provided that the entitlement to access remains in effect. After the end of the paid period, further allocations cease unless the subscription has been renewed.

29. Refunds, Termination of Access and Payment Matters

Payments made through the App Store or Google Play are processed by Apple or Google respectively, in accordance with the rules and terms of the relevant platform.

MEO does not make the final decision on granting a refund in cases where such a decision falls within the competence of Apple, Google or the relevant payment service.

If Apple or Google:

• refunds a payment;

• cancels or reverses a transaction;

• terminates an entitlement to access;

• voids a purchase or subscription;

• reports a chargeback or another payment reversal,

MEO may accordingly:

• terminate or restrict access to the subscription;

• cancel future token allocations provided for by the subscription;

• adjust the entitlement to access and the related benefits;

• cancel or adjust virtual benefits granted in connection with the cancelled or refunded transaction, to the extent that this is reasonable, technically possible and permitted by applicable law.

If you request a refund through the App Store, Apple may ask us for the information required to review that request. By using the Application and making purchases within it, you consent to such information being provided to Apple. It may include: confirmation that the purchased content was made available to you, the extent to which it was used, as well as the history of your purchases and of refunds previously granted. The scope of the data provided is determined by Apple’s requirements and may change. Such information is provided solely for the purpose of reviewing the refund request; the final decision is made by Apple.

30. Meo Tokens

Meo Tokens are an internal digital unit for using MEO’s features.

Meo Tokens:

• are not money;

• are not cryptocurrency;

• are not securities;

• are not bank funds;

• do not grant a share in MEO;

• have no guaranteed value outside MEO;

• cannot be exchanged by MEO for cash;

• cannot be withdrawn;

Meo Tokens are not the technical API tokens of a third-party AI provider.

The name reflects MEO’s internal unit for determining the available use of features.

31. Sources of MEO Tokens

Tokens may come from various sources.

In particular:

Subscription tokens

Tokens granted under a paid subscription plan.

Purchased tokens

Tokens purchased separately through an in-app purchase.

Reward tokens

Tokens received for watching rewarded advertising, as a reward for reaching a particular rank, as part of promotional campaigns, or for other activity provided for by MEO.

Free / promotional tokens

MEO may also grant free or promotional tokens.

Different types of tokens may be granted on different grounds; however, once credited they are shown in the user’s common available balance, unless the interface indicates otherwise.

32. Subscription Tokens

If a plan includes a periodic quantity of tokens, they are granted according to the schedule of that plan.

Under an annual subscription, monthly tokens are provided on a monthly basis, even if the user has paid for the entire year in a single payment.

A future monthly allocation:

• is not a balance that has already been credited;

• cannot be used in advance;

• is not subject to early release merely because the annual subscription has been paid in full.

Once actually credited, the relevant subscription tokens become part of the user’s available balance.

Tokens credited under a paid subscription do not expire merely because a calendar month has ended.

33. Separate Purchase of Tokens

MEO may sell separate packs of Meo Tokens through In-App Purchase.

Before purchasing, the user sees:

• the size of the pack;

• the current localized price;

• other mandatory information about the purchase.

Once the purchase has been successfully confirmed, the corresponding number of tokens is credited to the balance.

Meo Tokens purchased separately through IAP do not expire over time.

They may be used until exhausted, for as long as the account exists and remains accessible.

34. Reward Tokens and Advertising

MEO may allow a user to voluntarily watch rewarded advertising in order to receive Meo Tokens.

Rewarded advertising may be provided by third-party advertising providers.

The number of tokens received may depend, in particular, on:

• the region;

• the current reward configuration;

• the availability of advertising;

• applicable limits.

A reward is granted only after the successful completion of the relevant rewarded action has been confirmed by the MEO system.

The availability of advertising is not guaranteed.

MEO may set:

• daily limits;

• waiting periods between rewards;

• restrictions per block or round;

• regional restrictions;

• restrictions aimed at preventing fraud.

MEO may withhold a reward if the interaction with the advertisement:

• was not completed;

• was not confirmed;

• was found to be invalid;

• is associated with fraud, automated actions or abuse.

35. Ranks and Other Free Rewards

MEO may use a system of ranks or social achievements.

A user may receive tokens or other virtual benefits for reaching certain levels or performing the actions provided for.

Such rewards:

• do not constitute wages;

• do not create an employment relationship;

• have no guaranteed monetary value;

• may change with respect to future achievements.

36. Use of Tokens

Different MEO features may consume different numbers of tokens.

Consumption may depend on:

• the type of AI feature;

• the number or volume of messages;

• the duration of the voice interaction;

• the AI technology used;

• the volume of context;

• technical parameters;

• other factors.

MEO may set a minimum balance required to start a particular feature.

Such a minimum balance requirement does not necessarily reflect the actual cost of using the feature. Actual consumption is determined by the MEO system in accordance with the applicable rules of the relevant feature.

The user can see their current token balance in the application.

37. Changes to the Terms of Use of Tokens

With respect to future use, MEO may change:

• the cost of individual AI features in tokens;

• the size of future token rewards;

• the number of tokens granted as part of promotional campaigns;

• the limits on receiving tokens for watching rewarded advertising;

• the token requirements for using new features.

Such changes do not entail the automatic deduction of Meo Tokens already held in the user’s balance.

MEO may not set an expiration period for separately purchased IAP tokens.

If a change materially affects a paid subscription, it is applied taking into account the user’s mandatory rights and the terms of the relevant purchase.

38. Account Deletion and Tokens

If a user permanently deletes their MEO account, access to the Meo Tokens balance associated with that account ceases.

Before deletion, the user should use or otherwise dispose of the available balance within the features that MEO provides.

Meo Tokens:

• are not exchanged for money upon account deletion;

• are not transferred automatically to another account;

• cannot be restored after the account has been permanently deleted, except where required by applicable law or where MEO expressly provides such an option.

During the 30-day recovery period, restoring the account also restores the corresponding available token balance, provided that the deletion of the account has not yet become final.

39. Subscription Management

Subscriptions taken out through the App Store or Google Play are managed through Apple or Google respectively.

Deleting a MEO account does not by itself cancel an automatically renewing subscription taken out through the App Store or Google Play.

Before an account is deleted, MEO may prompt the user to go to subscription management via the relevant platform — Apple or Google Play.

If an active subscription remains in effect, the user may, where MEO provides such an option:

• proceed with the ordinary account deletion procedure; or

• separately choose deferred final deletion of the account until the end of the paid subscription period.

Deferred account deletion is not carried out without informing the user in advance.

40. Account Deletion

A user may initiate account deletion directly through the application.

Following the request, the account may be placed in a “Pending deletion” state for up to 30 days. During this period, the user may restore the account.

If the account is not restored, final deletion takes place after the end of the recovery period in accordance with the Privacy Policy.

MEO may retain a limited amount of data for longer where this is necessary for:

• compliance with legal requirements;

• accounting and tax records;

• fraud prevention;

• ensuring security;

• resolving disputes;

• enforcing these Terms and MEO’s rules;

• bringing, defending or considering legal claims.

41. Characters upon Account Deletion

Deletion of a MEO account and deletion of the characters created by the User may be governed by separate actions to the extent permitted by applicable law and the rules of the relevant platform.

Before the final deletion of an account, MEO may give the User the opportunity to separately choose what should happen to the characters they have created.

In particular, the User may:

• delete a selected character together with the account; or

• take a separate express action allowing a selected character to continue to exist in MEO independently of the account being deleted.

If the User expressly chooses to keep a character, MEO may separate that character from the User’s account and continue to make it available in MEO as a standalone character in accordance with these Terms.

42. Restoring Purchases

MEO may provide a “Restore purchases” feature for purchases that are restorable under the rules of the App Store or Google Play.

Individual purchases of consumable tokens may not fall within the category of purchases that are automatically restored using the “Restore purchases” feature once the relevant tokens have been used.

MEO may maintain its own server-side balance to keep track of tokens previously credited to a user’s existing account.

43. Referral and Affiliate Programs

MEO may provide referral or affiliate programs.

Participants in such programs may receive remuneration for users who followed the relevant referral link and made a purchase that meets the conditions of the program.

Such programs may be governed by separate terms.

A participant must disclose information about their commercial relationship with MEO where this is required by applicable law or by the rules of the relevant platform.

Participation in a referral program does not grant a content creator any ownership rights over the invited user or their data.

44. Recommendations and Feed

MEO may generate personalized recommendations.

For this purpose, the following may be taken into account:

• follows of other users or content creators;

• views;

• likes;

• interactions with content;

• language;

• country;

• the user’s age category;

• profile information provided by the user;

• other data and signals related to use of the service.

MEO may provide additional settings for managing personalized recommendations.

45. Third-Party Services

The operation of MEO depends on third-party technology service providers.

They may provide services related to:

• hosting;

• delivery and distribution of media content;

• data processing using AI;

• content moderation;

• processing and managing subscriptions;

• advertising;

• authentication;

• crash and error diagnostics.

MEO does not guarantee the uninterrupted availability of services provided by third parties.

Replacing a particular service provider is not in itself considered a material change to these Terms, provided that such replacement does not result in a material change to the user’s rights.

46. MEO’s Intellectual Property

With the exception of User Content and other cases expressly provided for by these Terms, all rights, including intellectual property rights, in MEO and the materials associated with it belong to the Operator or to the relevant rights holders and licensors.

Such objects include, in particular:

the MEO application and its software;

source and object code;

server technologies and technical infrastructure;

the interface, structure and functionality of the service;

the design and visual presentation;

the MEO name, logos, trademarks and other brand elements;

MEO’s official characters;

proprietary images, graphics, animations, audiovisual materials and other media materials;

texts and other content created or provided by MEO;

databases, compilations and the organization of materials;

algorithms, technical solutions and other technologies belonging to MEO,

unless expressly stated otherwise.

The User is granted a limited, personal, non-exclusive, revocable and non-transferable right to use MEO solely in order to access the service and its features in accordance with these Terms.

The granting of such a right does not mean the transfer to the User of any ownership rights or other intellectual property rights in MEO or in individual elements of the service.

Unless expressly permitted by MEO or by applicable law, the User may not:

copy, reproduce, distribute, publish or otherwise use elements of MEO outside of ordinary use of the service;

modify, adapt, translate or create derivative materials based on the software, design or other protected elements of MEO;

sell, rent out, sublicense, transfer or otherwise grant third parties rights to use MEO;

decompile, disassemble, reverse engineer or take other actions aimed at obtaining the source code, except where such actions are expressly permitted by applicable law and cannot be restricted by contract;

remove, hide or alter notices of copyright, trademarks or other rights;

use the name, logo, brand, official characters or other elements of MEO in a manner that may create a false impression of partnership, endorsement, sponsorship or an official connection with MEO;

use MEO’s intellectual property for commercial purposes without the appropriate permission.

Nothing in these Terms grants the User the right to use the trademarks, trade names, logos or other brand elements of MEO without the Operator’s prior permission, except where expressly permitted by law.

All rights not expressly granted to the User by these Terms are reserved to the Operator and to the relevant rights holders.

47. Prohibited Use

It is prohibited to:

• hack MEO;

• gain unauthorized access to MEO, accounts or systems;

• distribute malicious software;

• circumvent security or moderation systems;

• use multiple accounts to circumvent blocks or restrictions;

• automatically collect data without permission;

• distribute spam;

• engage in fraudulent activity;

• manipulate the rewards system;

• artificially inflate activity and engagement metrics;

• exploit vulnerabilities, bugs or other technical defects of the service for one’s own benefit;

• interfere with the operation of MEO’s infrastructure or disrupt its normal functioning;

• use MEO for unlawful activity.

48. Account Suspension

MEO may restrict, suspend or terminate a user’s access to the service if:

• these Terms have been violated;

• the user is under 18 years of age;

• fraudulent activity has been detected;

• serious abuse of the service has been detected;

• the user’s actions create a threat to the security of MEO, other users or third parties;

• such measures are required by applicable law;

• this is necessary to protect other users or to prevent harm;

• this is required by the applicable rules of the App Store or Google Play.

In appropriate cases, the user may be given the opportunity to appeal the decision taken.

49. Copyright Complaints

If you believe that material infringes your copyright, please contact:

support@meosocial.com

MEO may request information to identify:

• the rights holder;

• the original work;

• the disputed material;

• the basis of the claim.

A separate DMCA Policy may apply for the United States.

50. Privacy

The processing of personal data is governed by MEO’s Privacy Policy.

Among other things, it describes:

• registration and account management;

• personalization;

• data processing using AI;

• the AI memory feature;

• voice features;

• User Content;

• advertising;

• subscriptions and payments;

• diagnostics and data on the operation of the application;

• international data transfers;

• data retention periods;

• deletion of personal data.

51. Availability of the Service

MEO is continuously evolving.

We may, including but not limited to:

• add new features;

• change existing features;

• change AI technology providers;

• change the interface;

• introduce new pricing plans;

• discontinue support for individual or outdated features;

• temporarily suspend the operation of MEO for maintenance, updates or security purposes.

We do not guarantee the continuous, uninterrupted or entirely error-free operation of MEO.

52. Disclaimer of Warranties

To the maximum extent permitted by applicable law, MEO is provided on an “as is” and “as available” basis.

In particular, but without limitation, MEO does not guarantee:

• the accuracy, completeness or reliability of results generated by AI;

• the absence of errors, inaccuracies or so-called AI “hallucinations”;

• the continued availability of any particular character;

• the continued availability of any particular AI technology provider;

• the existence or availability of rewarded advertising;

• the achievement of any specific result from using MEO;

• the complete absence of unwanted, unlawful or rule-violating User Content;

• the continuous, uninterrupted or error-free operation of MEO;

• the continued availability of individual features, services or content.

MEO may from time to time experience technical failures, delays, limitations or the temporary unavailability of individual features.

Nothing in this section excludes or limits any warranties, rights or remedies that cannot be excluded or limited under applicable consumer protection law.

53. Limitation of Liability

To the maximum extent permitted by applicable law, the Operator shall not be liable for indirect, incidental, consequential, special or similar damages arising in connection with the use of, or inability to use, MEO.

In particular, but without limitation, the User is solely responsible for decisions or actions based on:

• responses or other content generated by AI;

• User Content;

• the behavior or messages of characters;

• information provided by other users;

• recommendations, suggestions or other information obtained through MEO.

Where applicable law permits a contractual limitation of the Operator’s aggregate liability, the Operator’s maximum aggregate liability for all claims relating to MEO shall not exceed the greater of the following amounts:

1. the total amount actually paid by the User for MEO during the 12 months immediately preceding the event giving rise to the claim; or

2. EUR 100.

This limitation applies only to the extent permitted by applicable law.

54. User Responsibility

The User is responsible, in particular but without limitation, for:

• their User Content;

• holding the necessary rights, licenses, permissions and consents to use and publish such content;

• the lawfulness of their use of MEO;

• compliance with these Terms and other applicable MEO rules;

• actions carried out using their account, to the extent permitted by applicable law.

If unlawful, fraudulent, intentional or otherwise improper use of MEO by the User results in claims, demands, losses or proceedings brought by third parties against MEO or the Operator, the User may bear corresponding liability to the extent permitted by applicable law.

55. Governing Law

These Terms and any relationship arising in connection with the use of MEO are governed by the law of the Republic of Cyprus, unless otherwise provided by mandatory rules of applicable law.

If the User is a consumer in the European Union, the United Kingdom or another jurisdiction whose law grants mandatory rights and guarantees to consumers, the choice of the law of the Republic of Cyprus does not deprive that User of the protection afforded by the mandatory rules of the law of their country of habitual residence or of another applicable jurisdiction.

56. Dispute Resolution

Pre-litigation procedure

In the event of any dispute, disagreement or claim relating to MEO or to these Terms (“Dispute”), the parties shall seek to resolve the Dispute through negotiation.

Before bringing proceedings in court, the party asserting the claim shall send the other party written notice of the Dispute: the User — to support@meosocial.com; the Operator — to the email address associated with the User’s account, or by another available means of communication.

The notice of Dispute must contain:

• the User’s name and account identifier (username or email);

• contact details for a reply;

• a description of the substance of the Dispute;

• a statement of the claim being asserted.

Within 30 (thirty) days of receipt of the notice, the parties shall make reasonable and good-faith efforts to resolve the Dispute without court proceedings.

To the maximum extent permitted by applicable law, compliance with this pre-litigation procedure is a mandatory condition for bringing proceedings in court. If the Dispute is not resolved within the stated period, each party may pursue the remedies available to it.

Jurisdiction

If the User is not a consumer, any Disputes shall be resolved exclusively in the competent courts of the Republic of Cyprus (Limassol), and the parties consent to the exclusive jurisdiction of those courts.

If the User is a consumer, this clause does not deprive them of the right to bring proceedings in the courts whose jurisdiction is provided for by the mandatory rules of the law of their country of habitual residence or of another applicable jurisdiction.

Individual nature of claims

To the maximum extent permitted by applicable law, Disputes shall be considered on an individual basis, and each party waives participation in class, collective or representative actions. Where such a waiver is not permitted by applicable law, it shall not apply to the relevant extent, and the remaining provisions of this clause shall remain in force.

Interim relief and consumer rights

Nothing in this clause limits a party’s right to apply to a competent court for urgent injunctive relief, in particular in connection with infringement of intellectual property rights, unauthorized access or a threat to the security of the Service.

This clause does not limit mandatory consumer rights, including the available alternative dispute resolution mechanisms provided for by applicable law.

57. Changes to the Terms

MEO may amend or update these Terms from time to time, in particular but without limitation in connection with:

• the development of MEO and changes to its functionality;

• the launch of new products, features or services;

• changes in applicable law or regulatory requirements;

• changes to the requirements of the App Store, Google Play or other applicable platforms;

• changes in approaches to security, moderation or abuse prevention;

• changes to the technologies or service providers used;

• changes to the business model, monetization methods or the structure of the services provided;

• the need to clarify, correct or make the provisions of these Terms easier to understand.

The date on which the Terms were last updated is stated at the beginning of the document.

If the changes are material and may significantly affect the User’s rights or obligations, MEO will provide reasonable advance notice by means appropriate to the circumstances, for example through an in-app notification, email or another available communication channel.

58. Apple App Store and Google Play

The iOS and Android versions of MEO may be distributed through the Apple App Store and Google Play respectively.

Downloading the application, as well as purchases and subscriptions made through the App Store or Google Play, are additionally governed by the applicable terms, rules and policies of the relevant platform.

Apple and Google:

• are not the Operator of MEO;

• do not provide or operate the MEO service;

• do not control User Content in MEO;

• are not responsible for the AI features, characters or other features of MEO;

• are not liable for the provision and functioning of the MEO service, except for obligations expressly imposed on them by applicable law or by the rules of the relevant platform.

Support for MEO as a service is provided by the Operator.

Matters relating directly to the App Store, Apple ID, Google Play, Google Account, payment processing, refunds, restoring purchases or managing subscriptions through the relevant platform may be governed by the rules and procedures of Apple or Google.

If Apple’s or Google’s standard license agreement, or another license agreement of the relevant platform, applies to the MEO application, that agreement governs the grant of the license to the relevant copy of the application alongside these Terms, which govern the relationship between the User and MEO with respect to the use of the service.

These Terms do not modify or limit any mandatory rights or obligations provided for by the applicable rules of the App Store or Google Play.

In the event of a conflict between these Terms and the mandatory requirements of Apple or Google, the relevant mandatory requirements shall apply to the extent that they relate to the distribution, downloading, payment for or use of the application through the App Store or Google Play.

59. Assignment

The Operator may assign or transfer its rights and obligations under these Terms in whole or in part, in particular but without limitation to:

• a legal entity established by the Operator or with the Operator’s participation, upon transfer of MEO’s activities to that legal entity;

• in connection with a reorganization, merger or acquisition;

• in connection with the sale or other transfer of the business or assets relating to MEO;

• another successor that continues to provide the Service.

Such assignment or transfer does not reduce the scope of the User’s mandatory rights under applicable law. If the transfer materially affects the User’s rights or obligations, MEO will give notice of it in a manner similar to that provided for amendments to these Terms.

The User may not assign or transfer their rights and obligations under these Terms, including the account and the benefits associated with it, without the Operator’s prior express consent, except where such a right is provided for by mandatory rules of applicable law.

60. Time Limit for Bringing Claims

To the maximum extent permitted by applicable law, any claim relating to MEO or to these Terms must be brought against the relevant party within 12 (twelve) months from the moment the basis for the claim arose and the asserting party learned or should have learned of that basis.

If a claim is not brought within that period, the relevant party forfeits the right to bring it, to the extent permitted by applicable law.

This clause does not apply to the extent that shortening the time limits for bringing claims or limitation periods is prohibited by applicable law, in particular by mandatory consumer protection rules. In that case, the periods established by law shall apply.

61. Survival

Termination of these Terms, deletion of an account or ceasing to use MEO does not terminate the provisions that, by their meaning and purpose, are intended to survive such termination.

Such provisions include, in particular but without limitation, those concerning:

• rights in User Content and licenses, to the extent necessary to complete processing, fulfil legal obligations and maintain backups;

• Meo Tokens upon account deletion;

• MEO’s intellectual property;

• the disclaimer of warranties;

• the limitation of liability;

• User responsibility;

• governing law;

• dispute resolution;

• the time limit for bringing claims;

• this clause.

62. Feedback

The User may voluntarily send the Operator reviews, ideas, suggestions, improvement requests, bug reports and other feedback materials (“Feedback”).

Feedback does not constitute User Content within the meaning of these Terms.

By submitting Feedback, the User grants the Operator a perpetual, non-exclusive, worldwide, royalty-free right to use the Feedback at its discretion, in particular to develop, improve, promote and advance MEO, with no obligation to keep the Feedback confidential, to credit its author or to implement what has been suggested.

The Operator is under no obligation to review, respond to or implement Feedback. Submitting Feedback does not create for the User any right to remuneration, a share, attribution of authorship or any other claim against the Operator, except for rights that cannot be waived under applicable law.

The User confirms that the Feedback they submit does not infringe the rights of third parties and does not contain information that the User is not entitled to disclose.

63. Severability

If any provision of these Terms is held, in whole or in part, to be invalid, unlawful or unenforceable under applicable law, this does not affect the validity and enforceability of the remaining provisions of these Terms.

Such a provision shall apply to the maximum extent permitted by law and, where possible, shall be construed or limited so as to preserve as closely as possible its original purpose and economic meaning.

If the relevant provision cannot be preserved by construction or limitation, it shall be deemed severed from these Terms, and the remaining provisions shall continue in full force and effect.

64. Entire Agreement

These Terms, together with the documents expressly incorporated into them by reference or applicable to the use of MEO, including in particular:

• the Privacy Policy;

• separate subscription terms;

• the terms of referral or affiliate programs;

• the terms of promotional campaigns, special offers or other programs,

where such documents are applicable, constitute the entire agreement between the User and the Operator with respect to the use of MEO and supersede all prior understandings, representations or agreements on the same subject matter, unless otherwise expressly provided by applicable law.

Additional terms applicable to a particular feature, subscription, campaign or program form part of the agreement only in respect of that feature, subscription, campaign or program.

In the event of a conflict between these Terms and special terms applicable to a particular feature or offer, the special terms shall prevail in respect of the relevant subject matter, unless they expressly state otherwise.

65. Contact

Meo Social AI

Address: Limassol, Republic of Cyprus

Support: support@meosocial.com